These terms tell you the rules for using our website www.sevensevenassociates.com (our “site”).
Who we are and how to contact us
www.sevensevenassociates.com is a site operated by Susie Ewing Associates Limited, trading as Seven Seven Associates (“we”). We are a limited company registered in England and Wales under company number 11606929 and our registered office is at 86-90 Paul Street, London EC2A 4NE. Our VAT number is 225151051.
We are regulated by the Solicitors Regulation Authority: SRA number 657505.
To contact us, please email firstname.lastname@example.org
By using our site you accept these terms
There are other terms which may apply to you
We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated in July 2019.
We may make changes to our site
We may update and change our site from time to time to reflect changes to our services, our users’ needs and our business priorities.
We may suspend or withdraw our site.
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
How you may use material on our site
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
Do not rely on information on this site
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
Our responsibility for loss or damage suffered by you
Whether you are a consumer or a business user:
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
If you are a business user:
We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, our site; or use of or reliance on any content displayed on our site.
In particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
If you are a consumer user:
Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
How we may use your personal information
We will only use your personal information as set out in our Privacy Notice.
We are not responsible for viruses and you must not introduce them
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Rules about linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
Which country’s laws apply to any disputes?
Our trade mark
The Seven Seven Associates name and logo are trade marks of Susie Ewing Associates Limited, trading as Seven Seven Associates. You must not use them without our approval.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure at the end of this page. Making a complaint will not affect how we handle your case.
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint and (i) no more than six years from the date of act/omission; or (ii) no more than three years from when you should reasonably have known there was cause for complaint. If you would like more information about the Legal Ombudsman, please contact them using one of the following methods:
Phone: 0300 555 0333 between 9.00 to 17.00.
Post: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
Seven Seven Associates is committed to providing a high-quality legal service to all our clients. When something goes wrong, we need to address the problem and your concerns. This will help us to improve our standards and we review complaints received annually for this reason.
You can make use of this procedure at any time and should you do so, it will not affect our instructions and the services we provide to you.
Once you have made a complaint, we will respond in the manner set out in this complaints policy.
What should you do if you have a complaint?
If you have a complaint, you should write to Seven Seven Associates, 86-90 Paul Street, London EC2A 4NE. Your letter should set out the full details of your complaint, including what you feel went wrong and what remedy you seek. You should enclose all relevant correspondence or documentation to support your complaint. We recommend using recorded delivery when corresponding with us about a complaint.
Complaints and conflicts of interest
As a regulated firm of solicitors we must comply with our professional code of conduct. This requires us not to act where we may find ourselves in a position of a conflict of interest. A conflict of interest may arise in a situation where, on the one hand we have a duty to act in your best interest and on the other hand there may be a perceived preference for the firm to defend its own interests in light of the of the complaints raised.
This should in no way affect whether you choose to make a complaint. However, you should be aware that there are circumstances where, once you have made a complaint, we may no longer be able to act for you on the matter. In this case we would let you know and discuss with you how best to proceed, bearing in mind our overriding duty to comply with our professional rules.
What will happen once we have received your complaint?
1. We will send you a letter acknowledging receipt of your complaint within three working days of us receiving the complaint, enclosing a copy of this policy.
2. We will then investigate your complaint.
3. Where we believe a telephone conversation could assist in resolving the complaint, we will then telephone to discuss, and hopefully resolve, your complaint within 14 working days of sending you our acknowledgement letter.
4. Within three working days of the call, or where we do not believe a telephone conversation would assist in resolving the complaint, within 14 working days of sending you our acknowledgement letter, we will write to you to confirm our understanding of your complaint and suggest a solution.
5. At this stage, if you are still not satisfied, you should contact us again in writing and we will review our initial decision.
6. We will write to you within 14 working days of receiving your further request for a review, confirming our final position in response to your complaint and explaining our reasons.